Teller - Birmingham, AL

4 weeks ago

Birmingham, Alabama, United States Citizens Trust Bank Full time
Job Description

We are seeking a highly skilled and customer-focused Banking Professional to join our team at Citizens Trust Bank. As a key member of our banking operations, you will be responsible for providing exceptional customer service and ensuring the smooth execution of cash handling transactions.

Key Responsibilities:

  • Process deposits and loan payments, verify cash and endorsements of check cashing
  • Provide excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policies
  • Confirm identification for clients and determine that all necessary documents are in proper form and within authorized limits
  • Ensure compliance with all internal controls and established policies and procedures
  • Work established schedule, including Saturdays when assigned
  • Promote and advise on banking solutions
  • Place holds on funds as necessary, complete change orders
  • Perform specialized tasks, such as preparing money orders, cashier's checks, and redeeming savings bonds
  • Accept and process credit card payments and withdrawals, and credit card cash advances payments
  • Balance currency, cash, and checks in the cash drawer at the end of the shift
  • Assist with the development of department procedures, policies, and processes
  • Deliver exceptional customer service consistently to all business lines, maintain positive and productive working relationships with all internal and external customers
  • Adhere to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations
  • Exceed all established position sales and referral goals, objectives, and expectations
  • Demonstrate consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
  • Lead initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives

Requirements:

  • One year of previous teller or cash handling experience
  • High School Diploma; or some college experience a plus
  • Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
  • Strong analytical, technical, problem resolution, sales, and critical thinking skills
  • Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
  • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully, and effectively work across all levels of the Bank
  • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
  • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as make sound business decisions, comprehend, and follow directions and instructions
  • Ability to work in a fast-paced, high-performance, and changing environment, and must be able to adapt to change
  • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB brand
  • Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal-oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
  • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
  • Exceptional creativity with the ability to prioritize work and meet deadlines
  • Must be flexible and energetic with a competitive and winning spirit
  • Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Benefits:

  • Medical, Dental, Vision, and Prescription
  • 401(k) Retirement Plan
  • Life Insurance
  • Accidental Death & Dismemberment
  • Short & Long Term Disability
  • Flexible Spending Plan
  • Paid Time Off, Vacation, and Holiday Pay
  • Tuition Reimbursement
  • Employer Assisted Housing Program

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