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Customer Service Representative III

2 months ago

Norfolk, Virginia, United States ASP Web Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Representative III to join our team at ASP Web Solutions. As a pivotal member of our Contact Center, you will be responsible for receiving, investigating, and resolving customer inquiries in a timely and courteous manner.

Key Responsibilities
  • Respond to customer inquiries via various communication channels, including phone, email, and chat.
  • Utilize CRM applications and other software to efficiently resolve customer issues.
  • Enter supporting information into systems and web forms as necessary.
  • Conduct all transactions accurately, courteously, and in a timely manner.
Requirements
  • High School Diploma (minimum) or Associates degree (preferred).
  • Four (4) years of experience in customer service and responding to requests for information, with contact center experience preferred.
  • Ability to maintain a Secret Clearance.
  • Proficient in both oral and written communication to communicate effectively with others.
  • Experience with documentation using acceptable business methods.
  • Proficient with Microsoft Office programs.
Preferred Qualifications
  • Associates degree or higher in a related field.
  • Experience with current CRM systems.
  • Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
What We Offer

As a Customer Service Representative III at ASP Web Solutions, you will have the opportunity to work in a dynamic and fast-paced environment, utilizing your skills and experience to provide exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.