Client Ambassador

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States Prada Group Full time

The Prada Group is seeking a Client Ambassador to join its team. As a Client Ambassador, you will be the ambassador of the Brand's philosophy and values, responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty.

  • Welcome and serve customers providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
  • Be proactively engaged in cross-selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
  • Ensure up-to-date knowledge of fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display to high standards, complying with Company operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and prevent product thefts.

Requirements

  • Passion for human relations and sales.
  • Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
  • Experience in building long-lasting relationships with clients.
  • Ability to work in a team and alone.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.
  • English is a must; other languages are a plus.

About the Prada Group

The Prada Group is a world leader in the luxury sector, operating in over 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands. The Group has employees of over 100 nationalities and is proactive in the art field, strengthening its presence through contemporary art projects.

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