Group Reservations Coordinator

4 weeks ago


Aspen, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Group Reservations Coordinator to join our team at Marriott International Inc. As a key member of our reservations team, you will be responsible for processing group reservations, managing room blocks, and ensuring seamless guest experiences.

Key Responsibilities
  • Process group reservations, changes, and cancellations in a timely and efficient manner
  • Identify guest needs and determine suitable room types, verifying availability and rates
  • Explain hotel policies, including guarantees, special rates, and cancellation procedures, to guests
  • Accommodate and document special requests, ensuring exceptional guest satisfaction
  • Provide information on hotel facilities and services, as well as room accommodations, to guests
  • Utilize sales techniques to maximize revenue and drive business growth
  • Communicate with guests regarding designated VIP reservations and ensure their needs are met
  • Input and access data in our reservation system, maintaining accurate records
  • Respond to challenges in accommodating rooming requests by communicating with relevant team members
  • Oversee the accuracy of room blocks and reservations, ensuring seamless guest experiences
  • Set up proper billing accounts according to company policies
Requirements
  • High school diploma or equivalent required
  • At least 1 year of related work experience in hospitality or a related field
  • No supervisory experience required
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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