Customer Accounts Representative

3 weeks ago

Madison TN USA, United States Aaron's Full time
About the Role

We are seeking a highly skilled and motivated Customer Accounts Advisor to join our team at Aaron's. As a key member of our sales and lease-to-own retail team, you will play a critical role in driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

Key Responsibilities
  • Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
  • Load, secure, and protect product in company vehicles.
  • Safely operate company vehicles.
  • Assist the Sales Team as needed.
  • Perform any reasonable duties requested by management.
Requirements
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: at least 18 years old.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.
Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

  • Sundays off.
  • Employee assistance program.
  • Employee purchase program with exclusive discounts.
  • Physical and financial well-being programs.
  • Tuition reimbursement.
  • Employee Business Resource Groups.
  • 401(k) plan with contribution matching.
  • Paid time off, including vacation days, sick days, and holidays.
  • Life and disability insurance.
  • Medical, dental, and vision insurance.
  • Paid paternal leave.
  • Stock purchase plans.
  • Pay on Demand.

Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron's

At Aaron's, we offer sales and lease-to-ownership of specialty items, including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer.

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