Field Service Specialist

1 month ago


Belvidere, Illinois, United States IMAGETEC LP Full time
Job Overview

We are seeking a skilled Field Service Technician to join our team at IMAGETEC LP.

The ideal candidate will have a strong background in servicing digital imaging and document management solutions, with a focus on HP, Konica, and Toshiba products.

Key Responsibilities:

  • Provide exceptional service to customers, ensuring timely and effective resolution of technical issues.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date on the latest technologies and advancements.
  • Collaborate with colleagues to achieve shared goals and objectives, promoting a culture of teamwork and excellence.
  • Conduct thorough assessments of customer needs, identifying opportunities to provide additional value and support.
  • Stay organized and manage time effectively, prioritizing tasks and meeting deadlines to ensure seamless service delivery.

Requirements:

  • Valid driver's license and proof of insurance for territories requiring driving.
  • Ability to maintain accurate records and files, including service manuals and part books.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
  • Flexibility and adaptability, with a willingness to learn and grow with the company.
  • Ability to work independently and as part of a team, with a strong commitment to customer satisfaction.

What We Offer:

  • A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • A competitive salary and bonus structure, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Professional development opportunities, including training and education programs.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.

IMAGETEC LP is an equal opportunity employer, dedicated to building a diverse and inclusive workforce. We are proud to offer a range of benefits and programs that support the well-being and success of our employees.



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