Call Center Operations Director

2 days ago


Kennedy Space Center, United States Spectrum Full time
Leadership Opportunity at Spectrum
We seek an accomplished leader to join our call center team as a Performance Monitoring Manager. This challenging role requires someone with a proven track record in performance optimization, team management, and process improvement.

The base salary for this position ranges from $75,000 to $95,000, contingent on qualifications and geographical location. Benefits include medical insurance, retirement savings, and paid time off.

Responsibilities:

As a Performance Monitoring Manager, your responsibilities will include:
  • Developing and implementing strategies to enhance call center performance
  • Conducting regular performance evaluations and providing constructive feedback
  • Collaborating with cross-functional teams to identify areas for process improvement


Requirements:

The ideal candidate will hold a degree in a relevant field (e.g., business, operations) and bring extensive experience in performance monitoring and team leadership. Strong communication and analytical skills are essential for success in this role.

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