Traffic Operations Coordinator
6 days ago
Job Summary
We are seeking a highly skilled Traffic Operations Coordinator to join our team at Faller, Davis & Associates, Inc. in Florida.
About the Role
This is an exciting opportunity for an experienced professional to play a vital role in ensuring the safe and efficient flow of traffic on the Turnpike Roadway. As a Traffic Operations Coordinator, you will be responsible for monitoring roadways, verifying incidents, and disseminating information to travelers via various means.
Main Responsibilities
- Monitor Turnpike Roadways: Utilize CCTV cameras, Florida Highway Patrol radio, and website to stay informed about incidents and road conditions.
- Verify Incidents: Confirm incident details and update SunGuide database with accurate information.
- Disseminate Information: Use ITS devices, such as Dynamic Message Signs, Highway Advisory Radio systems, and Public Information Displays, to inform travelers about road conditions and incidents.
- Activate ITS Devices: Input and activate ITS devices for FDLE-approved Amber, Silver, and LEO Alerts.
- Notify Stakeholders: Inform other districts and Turnpike personnel via two-way radio, email, and telephone.
- Rapid Incident Scene Clearance (RISC): Activate and timekeep the Turnpike's RISC program.
- Contact On-Call Personnel: Reach out to on-call personnel for incident scene needs.
- Dispatch or Safety Patrol Operators: Dispatch or monitor the 800 MHz radio for Turnpike Road Ranger Safety Patrol operators.
- Track Fleet Status: Monitor the Turnpike's Safety Patrol fleet via automated vehicle location.
- ITS Device and System Status: Monitor ITS device and system status, troubleshoot issues, and report outages.
- AFTER-HOURS FACILITIES WORK ORDER CALLS: Answer after-hours facilities work order calls and document in the OMS system.
- Real-Time Quality Control: Perform real-time quality control of information displayed on DMS, PID, and Florida 511 website.
- Public Phone Calls: Answer public phone calls and document SunGuide reports for ITS Maintenance contractors.
- Special Events: Manage special events impacting the Turnpike roadways.
- Shift Change Report and ITS Help Desk Report: Review shift change report and ITS help desk report daily.
Requirements
- Knowledge of Local Roads: Familiarity with major local roads.
- Call Center/Control Center Experience: Experience in a call center, control center, or dispatch center environment.
- Information Dissemination: Ability to obtain and disseminate relevant information from various resources.
- Fast-Paced Environment: Ability to work in a fast-paced, high-energy environment.
- Task Prioritization: Ability to perform real-time activities, prioritize tasks, and complete them within a defined period of time.
- TWO-WAY RADIO SYSTEM: Ability to effectively utilize a two-way radio system.
- Technical Documents: Ability to read and interpret technical documents.
- Effective Communication: Ability to communicate effectively with Turnpike employees.
Benefits
- 401K Savings Plan: Company match available.
- Health Insurance: Health, dental, short and long term disability, and life insurance provided.
- Dependent Coverage: Spouse and dependent coverage available.
About Us
Faller, Davis & Associates, Inc. is an Equal Opportunity Employer M/F/V/D, a Drug Free Workplace, and an E-Verify Employer.
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