Field Services Technician I

3 weeks ago


Minneapolis, Minnesota, United States DAS Health Full time

About the Role:

DAS Health is seeking a highly skilled Field Services Technician I to join our team in Minneapolis, MN. As a key member of our technical support team, you will be responsible for providing on-site technical support to our healthcare clients.

Responsibilities:

  • Provide proactive onsite and remote technical support to users efficiently and accurately.
  • Resolving tickets within required Service Level Agreements.
  • Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
  • Adhere to change management and documentation policies and procedures as it relates to changes, maintenance, configuration management, and upgrading of systems.
  • Create and update existing documentation in IT Glue with necessary client asset information.
  • Implement, troubleshoot, and provide basic level support of internal and client technology.
  • Support client onboardings and implementations.
  • Work with 3rd party vendors and vendor applications.
  • After After-hours on-call duties as needed.

Requirements:

  • High School diploma or GED equivalent required.
  • Associates or Bachelor's degree in IT-related field preferred.
  • Minimum of 1-3 years of experience in a Field Services or IT support position.
  • A+ and Network+ Certifications are preferred.
  • Ability to travel to client sites as needed.
  • Basic Networking Knowledge.
  • Basic Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD).
  • Basic working knowledge of Microsoft 365 Email and Office Products.
  • Basic working knowledge of Microsoft Windows, MacOS, and Linux.

What We Offer:

  • Competitive pay with discretionary bonus opportunities.
  • Flexible Time Off.
  • Continued Education Reimbursements.
  • Company Paid Health Benefits for employees and family.
  • 401k with Employer Match.
  • Mental Health Services.
  • Parental Leave.

About DAS Health:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America.

For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.



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