Customer Service Representative

7 days ago

Mooresville, North Carolina, United States Zaxby's Full time

Zaxby's is a family-oriented restaurant that values its team members. As a Cashier, you will be the first point of contact for our guests and are directly responsible for delivering a great experience. Your duties will include taking and entering orders, handling payments, keeping the dining room and other guest areas clean, and providing excellent service to our guests by following standard operating procedures with a sense of urgency.

Job Qualifications
  • You must be 16 years of age or older.
  • You must be able to work a minimum of 9 hours per week.
Benefits
  • You will receive FREE meals on the clock and 50% off meals off the clock.
  • You will be part of a team member recognition program.
  • You will receive a team member referral bonus.
  • You will have flexible hours.
Responsibilities
  • You will engage in the Zaxby's Front of House Development Plan.
  • You will complete hands-on stations training.
  • You will provide friendly, enthusiastic service for all guests.
  • You will promptly greet guests as they enter and thank them as they leave.
  • You will maintain awareness of current promotions.
  • You will explain menu items, answer questions, and suggest additional items.
  • You will enthusiastically represent the Zaxby's brand.
  • You will accurately complete orders and guest transactions.
  • You will enter guest orders accurately into the point of sale system.
  • You will accept payments, operate cash registers, and maintain receipts.
  • You will handle cash payments, count and verify tills, and record totals appropriately.
  • You will maintain a clean, safe, welcoming environment.
  • You will clean and maintain guest areas including dining room, counters, bathrooms, and building exterior.
  • You will maintain equipment and inform management of maintenance needs.
  • You will stock paper goods, condiments, serveware, and beverages.
  • You will keep work areas clean and organized.
  • You will accurately complete, package, and present guest orders.
  • You will perform other work assigned.
Capabilities Requirement
  • You will sit, stand, and walk continuously.
  • You will occasionally stoop, bend, crouch, or climb, including the use of ladders.
  • You will frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
  • You will continuously use your hands and wrists for grasping and fine manipulation.
  • You will communicate proficiently through speech, reading, and writing.
  • You will maintain effective audio-visual perception and judgement to observe and respond to the environment.
  • You will work in an environment that features hot and cold temperature variations and exposure to food allergens.
  • You will operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment.

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