Front Desk Coordinator

ExpressCare Urgent Care Center is currently seeking a skilled and experienced Front Desk Coordinator to join our team.

Job Description: The Front Desk Coordinator will be responsible for providing exceptional customer service, managing the front desk operations, and maintaining accurate patient records. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greeting patients, answering phone calls, and directing visitors to the appropriate staff member
• Registering patients, verifying insurance information, and obtaining necessary demographic data
• Maintaining accurate and up-to-date patient records, including medical histories and test results
• Managing the flow of patients, ensuring timely and efficient registration and check-out processes
• Distributing mail, emails, and faxes to the clinical staff
• Scanning and attaching forms, x-ray reports, EKGs, and other medical documents to electronic medical records
• Collecting and processing patient payments, including co-pays and outstanding balances

Requirements:

• High school diploma or equivalent required
• Previous experience as a medical receptionist or office assistant preferred
• Excellent communication and organizational skills
• Ability to work effectively in a fast-paced environment
• Familiarity with medical terminology and office software
• Able to maintain confidentiality and adhere to HIPAA regulations

Salary and Benefits: We offer a competitive salary of $16.50 - 18 per hour, with opportunities for overtime and holiday premium pay. Our benefits package includes PTO, SSL, and 7 premium pay holidays. Eligible employees also receive health, dental, and vision insurance, as well as a 401(k) plan with match after one year of service.