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Hospitality Services Coordinator

2 months ago

Playa del Rey, California, United States Four Sisters Inns Full time


Position Overview
As a key member of the Inn at Playa del Rey, you will serve as the primary point of contact for guests, ensuring a seamless experience from reservation to departure. Your warm demeanor and proactive approach will significantly contribute to creating memorable stays for our visitors.

Availability Requirements
  • Weekend availability is essential.
  • Flexibility in scheduling is crucial due to varying occupancy levels.
  • Opportunities for both full-time and part-time positions.
  • Evening shifts are required.
Benefits of Employment
  • Paid sick leave.
  • Annual complimentary night at select properties within the Four Sisters collection.
  • Discounted rates for team members and their friends and family.
  • Professional development opportunities, including certifications and training.
  • Tax-advantaged 401K Retirement Plan.
  • A supportive and growth-oriented work environment.
  • Participation in a distinguished collection of hotels in California.
Key Responsibilities
  • Create a welcoming atmosphere for guests and colleagues alike.
  • Deliver outstanding customer service throughout the guest's stay, always ready to assist.
  • Enhance guest experiences by promoting special packages and local attractions.
  • Engage with guests through various communication channels, including in-person, email, and phone.
  • Handle incoming calls, providing information about accommodations and managing reservations.
  • Facilitate guest arrivals and departures, ensuring a smooth check-in and check-out process.
  • In the absence of management, oversee hotel operations and assist other staff as needed.
  • Collaborate with housekeeping and kitchen teams to accommodate guest requests.
  • Embody the core values of Four Sisters Inns: Grace, Grit, Attentiveness, Adaptability, Above & Beyond.
  • Promote knowledge of the Four Sisters Inns collection to guests.
  • Perform additional duties as assigned.
Qualifications
  • A positive attitude and a high level of professionalism.
  • Demonstrated experience in providing exceptional guest service.
  • A passion for engaging with guests and ensuring their satisfaction.
  • A collaborative spirit, willing to assist colleagues for the benefit of the guest experience.
  • A strong work ethic and commitment to excellence.
  • Knowledge of local attractions and enthusiasm for travel.
  • The ability to adapt to a dynamic work environment.
  • Composure under pressure and the ability to maintain professionalism.
  • A desire to exceed expectations for both guests and team members.
About Four Sisters Inns
Four Sisters Inns is a distinguished collection of boutique inns and small hotels situated in California's prime locations. Each property offers a unique and personalized experience, exceptional accommodations, and unparalleled service. For over four decades, we have cultivated a loyal clientele, dedicated to fostering a culture that values our employees, guests, and stakeholders.

Company Culture
  • We uphold integrity and professionalism in our work environment.
  • Collaboration is key; we work as a unified team towards common goals.
  • Our small team structure values your input and contributions.
  • We prioritize the experiences of our team members as much as our guests.
  • We believe in promoting from within and providing growth opportunities.
  • We are proud to be a majority woman-owned business.
FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

Four Sisters Inns is committed to creating an inclusive workplace that celebrates diversity and does not discriminate based on any legally protected characteristics.