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ServiceNow Systems Integration Specialist

2 months ago

Odenton, Maryland, United States Leidos Full time
Job Description

Leidos is seeking a highly skilled ServiceNow Systems Integration Specialist to join our team. As a key member of our Digital Modernization Sector, you will play a critical role in supporting the Global Solutions Management – Operations II (GSM-O II) contract at the Defense Information Systems Agency (DISA).

Key Responsibilities
  • Work within a fast-paced, Agile team to verify and validate changes made to the ServiceNow system.
  • Develop and implement efficient and modern test techniques and processes.
  • Perform validations of configuration, development, support, and maintenance of the ServiceNow implementation.
  • Collaborate with external and internal stakeholders to understand and confirm the delivery of digital transformation solutions.
  • Emphasize request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Requirements
  • Understanding of systems engineering principles, including requirements analysis and design.
  • Experience with Agile Scrum development and test practices.
  • Ability to analyze capability requirements and collaborate with technical leads to ensure verifiable implementations.
  • Knowledge of ServiceNow's Automation Test Framework (ATFs) and ability to create automation tests.
  • Experience with test data management and testing automation.
  • Ability to work on a multidisciplinary team and assist and train junior testers.
Preferred Qualifications
  • 3-5 years' experience with ServiceNow administration, configuration management, and maintenance of the ServiceNow platform.
  • Prior knowledge and experience with ServiceNow's ATFs.
  • ServiceNow Platforms modules: Discovery, Event Management, Scripting, Service Mapping, Business Rules, Custom applications, Orchestration, Workflows, Service Catalog.
  • Demonstrated ability to perform code analysis and troubleshoot difficult technical issues.
  • Understanding of ITIL foundation or ITIL certified.
  • AWS cloud certifications.
  • Knowledge of Agile development methodologies.
  • Knowledge of Jira and Confluence.