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Salesforce Business Analyst

1 month ago

Nashua, New Hampshire, United States Syntricate Technologies Full time

Job Title/Role :
Salesforce Business Analyst

Location :
Remote

Type :
Contract


Excellent knowledge of and demonstrated expertise with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Knowledge of Salesforce Vlocity (is a plus).

Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
Good understanding of AppExchange products/solutions and appropriately suggest for desired use cases.
Salesforce Marketing Cloud/Pardot and Integration skills are added advantage.
Excellent Knowledge of application (Both Sales and Service Cloud preferred) Formal certifications strongly preferred.

Understanding of all Salesforce Lightning & lightning components and basic understanding of Salesforce Object and relationships, Apex, Visualforce Pages, Triggers, Workflows rules, Page layouts, Record Types, process builder etc.

Detail oriented ability to translate business and user requirements into detailed system requirements that are actionable by development team.
Should be experienced in executing the platform of Salesforce CRM using Software Development Lifecycle (SDLC).
Excellent knowledge of Scrum, Agile, SAFe, and tools such as Jira and Confluence.
Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is a plus.


Responsibilities


Document and design current and future enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.

Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization as well as global cultures; Ability to interpret technical documentation to meet business needs.

Correctly identifies system / functional interdependencies.
Demonstrates ability to effectively work both independently and within cross functional project teams. Seen as a cross functional process and subject matter expert.
Accurately translating Business Requirements into detailed functionality requirements.

High aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs).

Ability to self-manage multiple deliverables within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement complex enterprise level solutions.

Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes and / or system enhancements; Has the ability to present ideas in a focused and concise manner.

Ability to create compelling business justification for recommended direction and design.
Demonstrates leadership skills by mentoring more junior level staff and leading meetings.

Creates and executes complex test scenarios and scripts, provides training to end users and responds to critical production support requests.

Assist project managers in developing project plans, executing project tasks and communicating issues and status in a timely manner.