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Retail Operations Leader

2 months ago

Portland, Oregon, United States Brooklinen Full time

**Retail Operations Leader**

at Brooklinen **Overview**

Brooklinen is a pioneer in the direct-to-consumer market, dedicated to providing high-quality home essentials.

**As the inaugural Retail Operations Leader for our new location, you will play a crucial role in shaping the success of Brooklinen's expansion.** You will be responsible for assembling a talented store team and introducing innovative practices to achieve financial and customer satisfaction objectives. This position is vital and offers significant visibility, requiring frequent collaboration with our headquarters team. If you are passionate about enhancing customer comfort, leading a dedicated team, and achieving outstanding business outcomes, this role is for you.

**Key Responsibilities:**

1. Enhance store performance by applying established protocols and developing new strategies to achieve financial goals and elevate customer experiences.

2. Act as a true business leader: propose initiatives that seamlessly integrate e-commerce strategies and deliver exceptional in-store experiences; monitor inventory levels, sales patterns, and promotional effectiveness.

3. Advocate for and embody Brooklinen's values and principles to both customers and team members, with a strong focus on nurturing an inclusive workplace culture.

4. Cultivate a motivated and efficient team through effective recruitment, onboarding, and continuous training and development, including conducting regular performance evaluations.

5. Oversee daily scheduling and payroll management for the entire store team.

6. Collaborate with our Creative team to implement the visual merchandising strategy, ensuring our products are presented in an inspiring and brand-consistent manner.

7. Engage in the planning and execution of in-store events and promotional activities.

8. Serve as a communication bridge between customers, store staff, and Brooklinen headquarters, relaying customer insights and innovative ideas for our brand.

**Qualifications:**

1. A minimum of 5 years of management experience in retail environments, including skills in interviewing, recruiting, training, and coaching.

2. Experience in both customer-facing and operational roles, demonstrating a strong balance of skills.

3. A friendly, positive demeanor with a genuine passion for the Brooklinen brand and its mission.

4. A flexible and adaptable approach, with a commitment to adhering to health and safety protocols.

5. Knowledge or enthusiasm for interior design and assisting customers in styling their living spaces.

6. Availability to work a flexible schedule, including evenings, weekends, and holidays.

Our team is composed of welcoming, humorous, and passionate individuals who excel in their roles. We prioritize maintaining a positive workplace culture, recognizing that the people you work with can significantly influence your job satisfaction.

We offer comprehensive benefits, including fully company-paid options, a 401k plan, generous parental leave for all new parents, a budget for professional development, enjoyable team outings, and more.

At Brooklinen, we are committed to building a diverse team that reflects the richness of our community and fosters an environment where differences are celebrated. We welcome applicants from all backgrounds, perspectives, identities, experiences, and abilities.

**About Brooklinen**

Brooklinen is dedicated to delivering beautiful, high-quality home essentials at accessible prices. By eliminating intermediaries and unnecessary markups, we ensure our customers receive the best value. Since our inception, we have garnered numerous accolades and positive reviews, establishing ourselves as a trusted name in home goods.