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HVAC Service Representative

4 weeks ago

Fort Worth, Texas, United States One Hour Air Conditioning and Heating Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Schedule service appointments and respond to customer inquiries in a timely and professional manner.
  • Provide solutions to customer complaints and concerns, ensuring a positive experience.
  • Work closely with our technicians to ensure seamless communication and efficient service delivery.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
  • Minimum 2 years of experience in a customer service role, preferably in a high-volume call center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Valid driver's license and a clean driving record.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

One Hour Air Conditioning and Heating is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.