Mobile Associate, Store-in-Store

1 week ago

Matthews, North Carolina, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-in-Store, you will play a critical role in bringing the T-Mobile brand to life within National Sales partner locations. Your primary responsibility will be to engage with customers, provide exceptional service, and drive sales in a fast-paced retail environment.

Key Responsibilities
  • Proactively engage with customers, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, ensuring you are Customer Ready at all times.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

As part of the T-Mobile team, you will have opportunities for career growth and development, with a focus on helping employees grow in their careers and driving business and culture forward.

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