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Mobile Sales Associate

2 months ago

Matthews, North Carolina, United States T-Mobile Full time

**About the Role**

T-Mobile is seeking a highly motivated and customer-focused individual to join our team as a Mobile Sales Associate. As a key member of our Retail Team, you will be responsible for bringing the T-Mobile brand to life within National Sales partner locations.

**Key Responsibilities**

  • Proactively engage with customers in a highly-traffic retail environment, using digital tools to communicate effectively and educate customers on T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction.

**Requirements**

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Team Building: Desire to be a part of the game-changing T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices.
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

**What We Offer**

T-Mobile offers a competitive compensation package, including a base salary, incentives, and benefits such as medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.

**Why Join T-Mobile?**

T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. We believe that talent comes in all forms and are dedicated to creating a workplace that is inclusive and respectful of all employees. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.