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Sales Associate

2 months ago

Scottsdale, Arizona, United States Great Wolf Resorts Full time

**Job Summary**

At Great Wolf Resorts, we are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will play a critical role in uncovering, converting, and servicing high-volume group and event business in accordance with goals established by Lodge leadership.

**Key Responsibilities:**

• Convert group and meeting inquiries to sales via fast response time, exceptional sales skills, and diligent client service

• Build and maintain key client relationships, generating repeat business and lifetime value

• Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management, and setting future meetings

• Prepare compelling group proposals, sales materials, and contracts that result in sales wins

• Create and update quarterly sales action plans outlining business development objectives and market segment strategy

• Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge

• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details, and pricing for the meeting, event, or program

• Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events

• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.

• Represent the lodge in investigating and resolving any group complaints or conflicts, including but not limited to: billing issues, misplaced items, reservations, and contract discrepancies

• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure

• Enter accurate rooming lists, routing information, tax-exempt status, and verification of payment in Company software systems

• Submit a weekly report to the director of sales and catering documenting sales activities, converted business, and pipeline progression

• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts

**Requirements:**

• Associate's degree in hotel/hospitality or related field or equivalent experience/education combination

• Minimum 2 years relevant experience in hospitality industry

• Demonstrated proficiency in Microsoft Office Suite

• Successful completion of criminal background check and drug screen

• Successful Department of Motor Vehicle check

• Professional communication skills both verbal and written

**Preferred Qualifications:**

• Significant customer service experience

• Strong problem-solving and organizational skills

• Attention to detail and ability to exceed quality standards

• Enthusiastic and positive energy

• Multi-tasking ability