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New Business Operations Coordinator

2 months ago


Arcadia, California, United States MassMutual Greater Los Angeles Full time
Job Overview

Position Title: MassMutual New Business Coordinator

Role Summary: The New Business Coordinator plays a crucial role in the efficient processing of new life insurance applications submitted by our network of agents and brokers.

Key Responsibilities
  • Application Review: Ensure all submitted applications are accurate and complete in a timely manner.
  • Documentation Management: Oversee the ordering and receipt of necessary reports and requirements promptly.
  • Agent Communication: Maintain professional and timely communication with agents regarding any issues with application submissions.
  • Training Support: Provide guidance and training to agents and brokers on the business submission process as required.
  • Follow-Up: Conduct daily follow-ups on pending applications to ensure progress.
  • Policy Reporting: Ensure policies are reported accurately and within the required timeframes.
  • Additional Assistance: Offer further support as needed by the team.
Qualifications
  • Essential Skills:
    • Proficiency in Chinese (Mandarin) is preferred.
    • Strong communication and interpersonal abilities.
    • Attention to detail with the capacity to multitask in a dynamic environment.
    • Exceptional organizational and time management skills.
    • Ability to handle sensitive situations with diplomacy.
  • Preferred Qualifications:
    • Familiarity with life insurance products.
    • Understanding of the new business processing workflow.
    • Knowledge of producer commission structures and cycles.