Customer Service Ambassador

4 weeks ago


Somerville, New Jersey, United States Greater Somerset County YMCA Full time
Job Summary

Greater Somerset County YMCA is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Ensure a welcoming and inclusive environment for all members and guests.
  • Provide prompt and courteous service to members, guests, and program participants.
  • Build relationships with members and guests to promote a positive experience.
  • Perform administrative tasks to support the branch's operations.
  • Collaborate with team members to achieve branch goals and objectives.

Requirements
  • At least three years of customer service, hospitality, or related experience.
  • High school diploma or equivalent education.
  • Proficient in Microsoft Office and ability to learn database programs.
  • Exceptional communication and critical thinking skills.
  • Experience with multi-tasking, problem-solving, and conflict resolution.

Benefits
  • Free individual membership access to any YMCA in the nation.
  • 10% discount on most programming at Greater Somerset County YMCA.
  • Access to the Y Retirement Fund from the first day of employment.
  • Opportunities for professional development, mentoring, and growth.

About Us

Greater Somerset County YMCA is a leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are committed to being an inclusive organization and leveraging our collective impact to address social inequities.

Salary

$15.13 per hour

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