Field Service Maintenance Specialist
3 weeks ago
About the job: Field Service Maintenance Specialist
Job Summary
Global Channel Management is seeking an experienced Field Service Maintenance Specialist to join our customer support team. The ideal candidate will have 1+ years of experience in electronics and a strong understanding of computer science concepts.
Key Responsibilities
- Work independently to troubleshoot hardware, software, and equipment problems with general oversight on more complex assignments.
- Maintain Ticket Vending Machines and Ticket Operator Machines on a monthly and quarterly basis or as needed.
- Detect and resolve component wear and tear.
- Provide quick response to work orders sent via the Work Order Management System.
- Troubleshoot and resolve machine hardware electrical, electronic, communication, and functionality-related issues for resolution and maximum uptime on new and existing systems.
- Interface with various IT departments to resolve software issues detected internal or external to TVMs/TOMs.
- Assist in training new hires.
- Keep inventory of replacement parts, tools, and cleaning supplies within a company-assigned vehicle or local storage location.
Requirements and Qualifications
- High School Diploma
- Electronics experience required
- Military or Technical training or equivalent work experience in the field of computer science and electronics.
- Flexible schedule
- Ability to work nights, weekends, and/or holidays.
- Must be a team player.
- Working knowledge of computer science and electronics accompanied by technical concepts, practices, and procedures to a wide variety of assignments.
Benefits
- Competitive salary: $60,000 - $80,000 per year
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- Flexible scheduling to accommodate your needs
About Us
Global Channel Management is a leading provider of innovative solutions for the entertainment industry. We are committed to delivering exceptional customer service and building strong relationships with our clients.
Salary Range: $60,000 - $80,000 per year
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