Field Service Maintenance Specialist

3 weeks ago


Somerville, New Jersey, United States Global Channel Management Full time

About the job: Field Service Maintenance Specialist


Job Summary


Global Channel Management is seeking an experienced Field Service Maintenance Specialist to join our customer support team. The ideal candidate will have 1+ years of experience in electronics and a strong understanding of computer science concepts.


Key Responsibilities



  • Work independently to troubleshoot hardware, software, and equipment problems with general oversight on more complex assignments.
  • Maintain Ticket Vending Machines and Ticket Operator Machines on a monthly and quarterly basis or as needed.
  • Detect and resolve component wear and tear.
  • Provide quick response to work orders sent via the Work Order Management System.
  • Troubleshoot and resolve machine hardware electrical, electronic, communication, and functionality-related issues for resolution and maximum uptime on new and existing systems.
  • Interface with various IT departments to resolve software issues detected internal or external to TVMs/TOMs.
  • Assist in training new hires.
  • Keep inventory of replacement parts, tools, and cleaning supplies within a company-assigned vehicle or local storage location.

Requirements and Qualifications



  • High School Diploma
  • Electronics experience required
  • Military or Technical training or equivalent work experience in the field of computer science and electronics.
  • Flexible schedule
  • Ability to work nights, weekends, and/or holidays.
  • Must be a team player.
  • Working knowledge of computer science and electronics accompanied by technical concepts, practices, and procedures to a wide variety of assignments.

Benefits



  • Competitive salary: $60,000 - $80,000 per year
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Flexible scheduling to accommodate your needs

About Us


Global Channel Management is a leading provider of innovative solutions for the entertainment industry. We are committed to delivering exceptional customer service and building strong relationships with our clients.


Salary Range: $60,000 - $80,000 per year



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