Product Manager

4 weeks ago


Phoenix, Arizona, United States TriWest Healthcare Full time
Job Summary

The Product Manager is responsible for supporting the development and execution of product strategies, managing the product lifecycle, and driving product innovation to meet customer needs and company objectives. The Product Manager will work closely with cross-functional teams to ensure successful product delivery and customer adoption.

Key Responsibilities

Develop and implement product management strategies for TriWest to include end-user education and seamless integrations into current infrastructure.
Conduct market research and gather customer feedback to identify opportunities and challenges.
Stay informed about industry trends, technologies, and best practices to drive innovation and competitiveness.
Manage the product lifecycle from concept to launch to sustainment to retirement.
Define product roadmap, create and maintain product backlog, prioritize features, and allocate resources effectively to meet project deadlines.
Monitor and analyze product performance metrics, user feedback, and market data to make data-driven decisions and drive continuous improvement.
Participate in sprint planning, review meetings, and retrospectives to drive product development.
Make decisions on behalf of the business and provide guidance to the team on product features and functionality.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Excellent verbal, written, and presentation skills; ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Proficient in Microsoft Office and Jira; negotiation, presentation, and proposal writing skills. Course design and delivery skills including knowledge of the principles and practices of adult learning theory and instructional design models for both traditional and CBT training modalities.

Working Conditions

Works in a standard office environment, with 20% - 30% travel.
Availability to work non-regular hours as required.
Extensive computer work with long periods of sitting.
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