Account Representative

6 days ago

Richmond, Virginia, United States Norman International Full time
About Norman International:

We are a leading manufacturer of window coverings with over 50 years of experience in quality and craftsmanship. Our commitment to excellence has made us the number one choice for homeowners who demand the best.

Job Overview:
We are seeking a dynamic and results-driven Account Representative to manage and grow an assigned book of business. The ideal candidate will have a strong background in inside sales and account management, with the ability to support the growth of assigned accounts, increase sales revenues, and provide exceptional customer service.

Key Responsibilities:

Account Management & Growth:
Manage and grow assigned accounts to increase sales revenues.

Support the growth of assigned accounts through regular communication and strategic planning.

Analyze sales data to identify opportunities and execute Campaign Agendas.

Customer Engagement:
Answer customers' questions about products, prices, availability, and terms.

Recommend products based on customers' needs and interests.

Provide ongoing support to clients after sales or contract signings.

Contact regular and prospective customers to demonstrate products and solicit orders.

Monitor market conditions, product innovations, and competitors' products.

Sales Execution:
Estimate or quote prices, credit, or contract terms, warranties, and delivery dates.

Provide customers with product samples and catalogs.

Execute Campaign Agendas including budget reviews, rebate tracking, promotions, product selling and training, and new product roll-outs.

Track open rates on campaigns and mass emails to measure effectiveness.

Business Analysis:
Review month-end buying account reports to identify opportunities by account and product.

Analyze top and low performers to understand successes and expose additional opportunities.

Support dealer and customer visits, and provide training and certifications as needed.

New Account Onboarding:
Introduce new accounts to Norman's offerings, providing initial training on products, sample demos, order entry, and website navigation.

Conduct virtual meetings using Norman samples and key product displays.

Competitive Analysis:
Understand the competitive landscape and promote the Norman value proposition.

Track and report on competitive promotions, product delays, strengths, and weaknesses.

Qualifications:
Experience in inside sales and account management.

Strong analytical and communication skills.

Proficiency in Microsoft Office Suite, social media, and web-based apps.

Working knowledge of Salesforce CRM.

Ability to work independently and as part of a team.

Basic product knowledge and technical understanding of all Norman products.

Detailed understanding of Norman's website and sales administration functions.

Benefits:
401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

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