Membership Sales Ambassador Part Time
1 week ago
As a Membership Sales Ambassador Part Time at BJ's Wholesale Club, you will be responsible for executing acquisition, renewing, upgrading, cross-selling My BJs Perks, and providing excellent and efficient member service. You will also be responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. This role requires a strong understanding of all BJ's Membership options and Co-Brand credit card.
Key Responsibilities- Drives and promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintains all club policies and procedures.
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
This role is located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.
BenefitsBJ's pays weekly. Eligible for free BJ's Inner Circle and Supplemental membership(s). Generous time off programs to support busy lifestyles. Benefit plans for your changing needs. 401(k) plan with company match (must be at least 18 years old).
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