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Pro Shop Associate

2 months ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Position Overview

Role Summary

The Golf Shop Clerk plays a vital role in supporting the Head Golf Professional and assistant professionals in the daily operations of the golf shop. Key responsibilities encompass managing merchandise, point of sale (POS) systems, overseeing golf course activities, driving range operations, and cart storage. Exceptional guest service is paramount in this position, which requires strict adherence to the policies and procedures outlined in the Biltmore Standard Operating Procedures (BSOP's).

Key Responsibilities

  • Facilitate the check-in process for golfers in alignment with hotel standards.
  • Oversee merchandising and sales, manage inventory, promote products, and assist customers.
  • Monitor golf course activities, including play, range usage, and staff performance.
  • Ensure guest service excellence by fostering an environment that reflects the values and goals of the operation.

Qualifications and Experience

  • Education: A High School Diploma is required; a Bachelor's degree is preferred. PGA apprenticeship is advantageous.
  • Experience: A minimum of one year in a guest service role is preferred.

Essential Skills

  • Proficient in speaking, reading, writing, and understanding English.
  • Ability to perform accurate mathematical calculations.
  • Capable of providing clear communication and directions.
  • Detail-oriented with the ability to work efficiently and accurately.
  • Strong organizational and prioritization skills.
  • Ability to remain calm and resolve issues using sound judgment.
  • Comply with instructions thoroughly.
  • Understand and anticipate guest service needs.
  • Collaborate effectively with team members.
  • Work independently with minimal supervision.
  • Maintain confidentiality of guest information and relevant resort data.
  • Demonstrate moderate to advanced computer skills, including basic typing abilities.
  • Adapt to a dynamic work environment and manage multiple tasks simultaneously.

Success Attributes

  • Team Collaboration: Exhibits cooperation within the team and across departments.
  • Guest-Centric Approach: Anticipates and responds to guests' needs with warmth and professionalism.
  • Dependability: Maintains excellent attendance and punctuality records.
  • Time Management: Effectively prioritizes tasks to maximize productivity.
  • Active Listening: Practices attentive listening and can accurately summarize others' viewpoints.

Physical Requirements

  • Ability to lift, carry, push, pull, and move objects weighing up to 50 pounds.
  • Capability to stand, sit, or walk for extended periods.
  • Ability to reach overhead and below the knees, including bending and twisting.
  • Proficient in using office equipment with finger dexterity.
  • Effective communication with employees, managers, and guests.
  • Adapt to varying temperatures and perform tasks indoors.

Licenses and Certifications

  • Not applicable.

Standard Specifications

The requirements outlined are representative of the minimum levels of knowledge, skills, and abilities necessary to perform this role successfully. This job description may evolve to reflect changing operational needs and will be discussed with the employee as necessary.

Grooming Standards

All employees are expected to maintain a neat, clean, and professional appearance in accordance with Biltmore standards.