Patient Services Representative

3 days ago


Chino Hills, California, United States Arrowhead Orthopaedics Full time

Job Title: Patient Services Representative

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We are seeking a skilled and detail-oriented professional to provide exceptional patient care and manage front desk operations at Arrowhead Orthopaedics.

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Key Responsibilities:

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  • Schedule and monitor physician schedules to ensure efficient use of time and adherence to our wait time policy">
  • Check in patients, reschedule appointments as needed, and verify insurance information">
  • Answer phone calls, address patient concerns, and provide excellent customer service">
  • Monitor waiting times, collect co-pays, and direct patients to the appropriate location">
  • Route documents, faxed to or from us, and assist patients with special needs">
  • Maintain confidentiality and adhere to HIPAA regulations">
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Requirements:

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  • High school diploma or equivalent required; typing speed of 40 words per minute and proficiency in Microsoft Outlook">
  • Superior customer service, telephone etiquette, and professional communication skills">
  • Bilingual in Spanish and strong leadership capabilities">
  • Flexible and able to multitask in a fast-paced environment">
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Compensation:

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$21-$25 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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About Us:

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Arrowhead Orthopaedics is a leading provider of orthopaedic care, dedicated to delivering exceptional patient outcomes and unparalleled customer satisfaction. Our team is committed to excellence, innovation, and teamwork.



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