Client Experience Team Lead

2 weeks ago


Ann Arbor, Michigan, United States VirtualVocations Full time

Client Experience Team Lead Job Description

**Key Responsibilities**

As a Client Experience Team Lead at VirtualVocations, you will be responsible for managing and coaching Client Experience Associates to deliver exceptional client experiences. This includes monitoring team performance and ensuring achievement of output goals and service level agreements. You will also engage directly with clients, handling escalations and driving solutions for challenging situations.

**Required Qualifications**

To be successful in this role, you will need a minimum of 3 years of client-facing work experience. You should have a proven track record of success with measurable results, experience managing client escalations, and coaching experience is a plus. Bilingual in French and English is a bonus.

**What We Offer**

As a Client Experience Team Lead at VirtualVocations, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client experiences. You will be responsible for developing and implementing strategies to improve client satisfaction and loyalty. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply.



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