Automotive Service Manager

5 days ago

Lincoln, Nebraska, United States Christian Brothers Automotive Full time
Job Title: Automotive Service Manager

As a Service Manager with Christian Brothers Automotive, you will play a vital role in building relationships with our guests and ensuring their satisfaction with our services.

Responsibilities:
  • Manage office and shop personnel and daily operations
  • Follow and enforce all company policies and procedures
  • Take necessary corrective and/or disciplinary action for employee non-compliance
  • Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
  • Direct the smooth, orderly and organized operation of the store
  • Maintain a personal positive attitude and positive communications at all times
  • Develop estimates and work orders
  • Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
  • Ensure selection of quality parts
  • Ensure target margins are achieved
  • Open and close stores on a daily basis
  • Perform daily accounting closing and balancing procedures
  • Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
  • Ensure all equipment is fully operational and in good working order
  • Ensure technicians have the resources needed to do their job
  • Serve as the primary communications interface to the customers, before, during and after service
  • Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
  • Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
  • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
  • Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Qualifications:
  • 5 years work experience in Automotive Customer Service & Service Sales
  • Supervisory or Management experience in the Automotive Industry
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in TekMetric software application preferred, but not required
  • Graduation from an industry recognized service training program preferred by not required
  • ASE Service Consultant certification or equivalent experience
  • Current driver's licenses
  • Driving record acceptable to our current insurance carrier

Christian Brothers Automotive is an Equal Opportunity Employer. All of your information will be kept confidential according to EEO guidelines. We practice 'At-will' employment practices.

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