Enterprise Desktop Support Specialist
6 days ago
**Job Summary:**
Ovation Workplace Services Inc. is seeking an experienced Enterprise Desktop Support Specialist to join our team. As a key member of our IT Support Center, you will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
**Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues
- Work with Third Party Vendors to remediate complex AV issues as needed
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
- Should have basic knowledge of Mac operating system, to support Apple pc users
- Install, upgrade, support and troubleshoot for printers, computer hardware
**Requirements:
- Bachelor's Degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 18 months years of IT experience
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting and problem-solving skills
- Proven ability to multi-task, effectively determine priorities and meet SLA's
- Excellent communication relationship-building and internal customer service skills
- Adaptable and flexible in a fast-changing industry and work environment
- Willing to work off-hours and weekends when required for projects or emergency support
**Estimated Salary Range:** $60,000 - $80,000 per year
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