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Universal Banker Trainee

2 months ago

Columbia, South Carolina, United States Midland States Bank Full time
Job Summary

The Universal Banker Trainee position at Midland States Bank is a dynamic role that requires delivering exceptional customer experiences to current and potential customers. As a key member of our team, you will be responsible for providing top-notch service, building strong relationships, and driving business growth.

Key Responsibilities
  • Customer Service: Provide accurate and timely service to customers, responding to their needs and resolving issues in a professional and courteous manner.
  • Product Knowledge: Develop a deep understanding of our banking products and services, including deposit and lending options, to effectively meet customer needs and promote sales.
  • Sales and Marketing: Identify opportunities to cross-sell and upsell products, and participate in sales and marketing initiatives to drive business growth.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support to ensure seamless customer service.
  • Continuous Learning: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Education/Experience: A sales and customer service background, with a strong track record of delivering exceptional customer experiences.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical Demands: Ability to stand for extended periods, lift and transport coin and currency bags (up to 50lbs), and perform other physical tasks as required.
Competencies
  • Business Insight: Strong understanding of business principles and practices, with the ability to analyze data and make informed decisions.
  • Cultivates Innovation: Encourages creativity and innovation, seeking out new ideas and solutions to drive business growth.
  • Drives Results: Focused on achieving results, with a strong work ethic and commitment to delivering exceptional customer experiences.
  • Makes Sound Decisions: Able to make informed decisions, weighing the pros and cons of different options and choosing the best course of action.
  • Being a Brand Champion: Passionate about promoting the Midland States Bank brand, values, and culture, and demonstrating a commitment to excellence in all aspects of the job.
  • Collaborates: Works effectively with colleagues, customers, and other stakeholders to achieve common goals and objectives.
  • Communicates Effectively: Excellent communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.
  • Customer Focus: Dedicated to delivering exceptional customer experiences, with a strong focus on meeting customer needs and exceeding expectations.
  • Being Authentic: Genuine and authentic in all interactions, with a strong sense of integrity and a commitment to doing the right thing.
  • Emotional Intelligence: Self-aware, empathetic, and able to manage emotions effectively, with a strong ability to build strong relationships and communicate effectively.
  • Self-Development: Committed to ongoing learning and development, with a strong desire to grow and improve in all aspects of the job.
  • Being Flexible and Adaptable: Able to adapt to changing priorities and circumstances, with a strong ability to be flexible and responsive to customer needs.