Whitewater Guest Experience Lead
4 days ago
The U.S. National Whitewater Center is a world-class outdoor recreation facility that offers a range of activities, including whitewater rafting, kayaking, and rock climbing. We are committed to providing exceptional customer experiences and creating a welcoming atmosphere for all guests.
About the Job Description:
In this role, you will be responsible for overseeing the operation of various guest services locations and processes, including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries. You will also manage first encounters with guests and act as a first responder to guest needs and issues.
About the Required Skills and Qualifications:
To be successful in this role, you will need 3 years of management-level experience in guest services, customer service, or the hospitality industry, as well as excellent customer service and communication skills. You will also need the ability to work well under pressure in a calm, mature, process-driven manner.
About the Benefits:
As an employee of the Whitewater Center, you will have access to a range of benefits, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off.
About the Physical Demands:
This role requires the ability to work outdoors for sustained periods of time in all weather and environmental conditions, as well as the ability to lift and carry at least 50 pounds.
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Whitewater Experience Director
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Whitewater Professional Operations Manager
4 weeks ago
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1 day ago
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Whitewater Center Landscaping Supervisor
3 days ago
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4 days ago
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