Customer Experience Ambassador

3 days ago


Charlotte, North Carolina, United States U S National Whitewater Center Full time

**Job Title:** Customer Experience Ambassador

**Estimated Salary:** $40,000 - $55,000 per year

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador at the U S National Whitewater Center. As a key member of our Guest Services Department, you will play a vital role in creating a friendly and welcoming atmosphere for all guests.

Responsibilities:

  • Maintain accurate knowledge of activities, products, and services offered at Whitewater.
  • Communicate with guests in a polite, clear, and confident manner.
  • Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
  • Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions.
  • Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
  • Actively communicate with all departments to facilitate the best possible experience for each guest.
  • Other duties as assigned.

Requirements:

  • Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
  • Excellent customer service and communication skills.
  • Able to work well under pressure and make decisions independently.
  • An honest and sincere passion for helping others and providing guidance.
  • Adequate typing skills and the ability to quickly adapt to new software systems.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Benefits:

  • Access to the Whitewater Center's pass activities.
  • Staff discount program and pro deals.
  • Non-Matching 401K plan.


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