Customer Experience Ambassador
3 days ago
**Job Title:** Customer Experience Ambassador
**Estimated Salary:** $40,000 - $55,000 per year
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador at the U S National Whitewater Center. As a key member of our Guest Services Department, you will play a vital role in creating a friendly and welcoming atmosphere for all guests.
Responsibilities:
- Maintain accurate knowledge of activities, products, and services offered at Whitewater.
- Communicate with guests in a polite, clear, and confident manner.
- Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
- Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions.
- Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
- Actively communicate with all departments to facilitate the best possible experience for each guest.
- Other duties as assigned.
Requirements:
- Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
- Excellent customer service and communication skills.
- Able to work well under pressure and make decisions independently.
- An honest and sincere passion for helping others and providing guidance.
- Adequate typing skills and the ability to quickly adapt to new software systems.
- Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Benefits:
- Access to the Whitewater Center's pass activities.
- Staff discount program and pro deals.
- Non-Matching 401K plan.
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