Restaurant Operations Manager

1 week ago

Hampton, Virginia, United States Charter Senior Living Full time
Restaurant Manager Job Description

The Restaurant Manager is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, financial performance, and overall guest satisfaction.

Key Responsibilities:
  • Recruit, hire, train, and supervise restaurant staff, including servers, hosts/hostesses, cooks, and dishwashers.
  • Provide ongoing coaching, performance feedback, and development opportunities to ensure staff members are skilled, motivated, and aligned with the restaurant's objectives.
  • Schedule staff shifts, manage labor costs, and maintain adequate staffing levels to meet customer demand.
  • Foster a welcoming and hospitable atmosphere for guests, ensuring a positive and memorable dining experience.
  • Interact with customers to build rapport, address feedback, and resolve any issues or concerns promptly and professionally.
  • Train staff on customer service best practices, including effective communication, upselling techniques, and problem resolution.
  • Oversee food and beverage preparation, presentation, and quality standards to ensure consistency and excellence in every dish and drink served.
  • Monitor kitchen operations, coordinate with chefs and cooks, and conduct regular taste tests to maintain menu integrity and freshness.
  • Collaborate with suppliers and vendors to source high-quality ingredients and products at competitive prices.
  • Develop and manage budgets, forecasts, and financial goals for the restaurant, striving to achieve revenue targets and maximize profitability.
  • Analyze financial reports related to sales, costs, and expenses, identifying opportunities for cost savings and revenue growth.
  • Implement pricing strategies, promotions, and marketing initiatives to drive sales and enhance the restaurant's financial performance.
  • Monitor and manage restaurant inventory levels, including food, beverages, supplies, and equipment.
  • Conduct regular inventory audits, track product usage, and implement measures to minimize waste, shrinkage, and theft.
  • Control food and beverage costs by optimizing portion sizes, minimizing overproduction, and negotiating favorable terms with suppliers.
  • Ensure compliance with all applicable laws, regulations, and licensing requirements related to food safety, sanitation, health codes, and alcohol service.
  • Maintain cleanliness, organization, and safety standards in the restaurant, including proper sanitation procedures, equipment maintenance, and fire safety protocols.
  • Conduct regular inspections and audits to identify and address any compliance or safety issues promptly.
Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Previous experience in restaurant management or supervisory role, with a strong understanding of restaurant operations, customer service, and financial management.
  • Excellent leadership, communication, and interpersonal skills.
  • Knowledge of food and beverage trends, menu planning, and culinary techniques.
  • Familiarity with POS systems, inventory management software, and financial reporting tools.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
About Us:

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country.

Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates.

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