Senior Enterprise Account Manager

11 hours ago


Kansas City, Missouri, United States NCM Associates Full time
Job Summary

The Client Program Manager will lead complex programs and strategic planning, development, and execution for Enterprise accounts. This role requires strong program management skills, with a focus on developing and implementing new systems and processes to support, retain, and grow enterprise accounts.

Key Responsibilities
  • Manage a portfolio of complex programs, including sales assistance, proposal/RFP creation, program pricing, project planning and design, custom content development oversight, SOP creation, program coordination oversight, system input, regular account management touchpoints, account health monitoring and reporting, and overall strategic account/program growth planning, including forecasting, budget tracking, and billing.
  • Establish, track, and regularly report on client goals to internal and external program partners.
  • Develop account management frameworks, touchpoints, and reporting to manage and proactively support relationships with assigned enterprise accounts.
  • Identify areas of opportunity for strategic growth of enterprise accounts and/or programs.
  • Create and implement monthly account health reporting for assigned enterprise accounts; provide regular reporting to NCM management teams and relevant stakeholders.
  • Identify, communicate, and solve program risks/problems, as needed.
  • Maintain accurate client records throughout all internal systems, including SharePoint, Salesforce, Outlook calendars, proposals, and internal program documentation.
  • Develop and implement detailed, clear communication plans for internal and external stakeholders; quickly and effectively communicate program changes, updates, or problems.
  • Aid in the fulfillment of larger clients and organizational goals.
  • Embody NCM's mission, vision, and values.
  • Manage and support enterprise account events as required.
  • Manage enterprise accounts' special billings.
  • Travel up to 20% of the time for on-site event support.
Qualifications
  • Bachelor's degree required.
  • A minimum of 4 years related work or industry experience.
  • Demonstrated success in managing large accounts or similar events.
  • Account management and project management experience required.
  • Exceptional critical thinking and creative problem-solving skills.
  • Advanced interpersonal skills.
  • Excellent attention to detail.
  • Demonstrate initiative; be a self-starter.
  • Solution-oriented approach to daily tasks.
  • Superior organizational skills.
  • Strong time management skills; deadline-oriented individual with the ability to prioritize workload amongst competing projects and priorities.
  • Ability to effectively collaborate with others, both in person and remotely.
  • Knowledge of CRM/databases; Salesforce, SharePoint, and a plus.
  • Advanced capabilities with Microsoft product suite.
  • Completes all responsibilities in a timely and accurate manner in order to meet client needs and remain cost-effective.
  • Strong presentation and communication skills, and equally strong listening skills.
  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see, and use hands to handle objects.
  • The employee may occasionally lift and/or move up to 35 pounds.
  • Ability to travel, if needed.


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