Global SCM Systems Support Specialist

1 week ago


Midland, Texas, United States NES Fircroft Full time
Unlock Your Potential in a Dynamic Team

We are seeking an experienced and self-motivated individual to fill the contractor position of GSCM Systems Support Specialist within our GSCM Systems Support team based in Midland, TX.

About the Role

This position is responsible for supporting the integrity and standardization of all transactions between Ariba and SAP (S/4 HANA), reporting to the Supply Chain System Support Team Lead. The role is vital in ensuring that Ariba transactions are functioning properly and maintained, as well as assisting to troubleshoot any issues. Additionally, this position will support Supply Chain processes configured within SAP.

Key Responsibilities
  • Prioritize, define scenarios, document, and communicate the findings and recommendations of User Acceptance Testing (UAT) in a timely manner to ensure the solution meets the business's requirements and expectations.
  • Monitor, prioritize, and troubleshoot incoming incident tickets assigned to the GSCM Systems Support team and ensure prompt and effective communication throughout the incident lifecycle.
  • Identify and prioritize any defects or enhancements that need to be addressed in Ariba and SAP.
  • Liaise with SCM, AP, Ops, IT, Ariba/SAP Support, and suppliers to resolve any issues experienced by users and suppliers in Ariba and SAP.
  • Act as a control point, enforcing data consistency across Ariba and SAP.
  • Serve as the first line of support for end-user queries, issues, and problems related to SAP and Ariba.
Requirements

To succeed in this role, you should have:

  • A Bachelor's degree in Supply Chain, IT, or Business Administration, or equivalent work experience.
  • Strong communication skills and the ability to collaborate seamlessly with multiple teams.
  • The capacity to work independently with minimal guidance and adapt to change.
  • Excellent proficiency in time management and the ability to assess and resolve tasks in a timely manner.
  • Experience in Microsoft Office and advanced Excel skills.
Desirable Qualifications

While not mandatory, it would be beneficial if you had:

  • Familiarity with company systems and organizational environment.
  • SQL experience in MS SQL Server and S/4 HANA.
Compensation and Benefits

The estimated salary range for this position is $85,000-$115,000 per year, depending on your level of experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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