Field Service Professional
1 week ago
**Technical Services Role
We are seeking an experienced Field Service Professional to provide technical support to our customers.
The ideal candidate will have a strong background in chromatography and mass spectrometry, as well as excellent communication and problem-solving skills.
This is a field-based position, requiring up to 50% travel within the West Region, working from home office and supporting greater Los Angeles, CA territory with a target location in Thousand Oaks area.
**Key Responsibilities
- Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs.
- Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software.
- Train customers on MS equipment and software.
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
**Requirements
- High school diploma or equivalent required.
- 3+ years of servicing, preventive maintenance of Chromatography or Mass Spectrometer equipment experience.
- Bachelors degree preferred or equivalent work experience.
**Compensation and Benefits
The estimated hourly pay range for this position based in California is $31.73–$47.60. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results.
We offer a comprehensive Total Rewards package that includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave, accident and life insurance, and short- and long-term disability.
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
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