Front Desk Manager
2 weeks ago
**Job Summary**
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
**Key Responsibilities**
Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
**Requirements**
2+ years of customer service and 1+ years supervisory/management experience required.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Demonstrates clear written and verbal communication skills.
**Education**
High school diploma or GED required, college degree or equivalent experience preferred.
**Physical Requirements**
Ability to lift, push or pull up to 75 pounds on an occasional basis.
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