Customer Support Associate

3 days ago


Richmond, California, United States GXO Logistics Full time
Job Description

We are seeking a highly skilled and motivated Customer Support Associate to join our team at GXO Logistics. In this role, you will be responsible for providing exceptional customer service and support to our clients.

You will be responsible for coordinating workload allocation among warehouse workers, material handlers, and drivers, preparing work orders, and troubleshooting orders as needed. You will also be responsible for assigning and releasing orders sent for loading and unloading, allocating and researching inventory for orders, and entering data for inbound and/or outbound freight into the Warehouse Management System (WMS) and creating bills of lading (BOLs).

Key Responsibilities:

  • Coordinate workload allocation among warehouse workers, material handlers, and drivers
  • Prepare work orders; troubleshoot orders and resolve discrepancies as needed
  • Assign and release orders sent for loading and unloading
  • Allocate and research inventory for orders
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)


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