Customer Service Representative

3 days ago


Jacksonville, Florida, United States Advantage Full time
Job Title: Customer Service Representative - Vehicle Rentals

About Us
At Advantage, we are committed to providing exceptional customer service and ensuring our customers have a seamless experience with our vehicle rentals. As a key member of our team, you will play a vital role in delivering world-class service and exceeding customer expectations.

Salary Range: $45,000 - $60,000 per annum, depending on experience.

Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for greeting customers, offering products and services, and providing exceptional customer service throughout the rental process.

Responsibilities:
  • Greet Customers: Welcome customers in a friendly and professional manner, using appropriate welcoming statements.
  • Offer Products and Services: Present all available products and services to customers using a trained process to generate revenue.
  • Present Features and Benefits: Clearly explain the features and benefits of our products to customers.
  • Educate Customers: Inform customers about all promotions and offers available.
  • Assign Vehicles: Assign vehicles to rental agreements, disclose estimates of charges, and review with customers.
  • Provide World-Class Service: Deliver exceptional customer service, meeting or exceeding customer expectations.
  • Inspect Vehicles: Inspect vehicles upon return for new damage, document, and report any found damage.
  • Assist Customers: Assist customers with questions and other needs, demonstrating vehicle features at the time of rental.
  • Process Returns: Process easy returns and review customers' contracts to ensure no balance is due.
  • Staging and Cleaning: Assist with staging and last-minute details of vehicles, maintaining cleanliness and organization of work areas.

Required Skills and Qualifications:
To succeed in this role, you will need:
  • Excellent communication and interpersonal skills.
  • A complete sense of urgency without compromising customer service.
  • Flexibility to work nights, weekends, and holidays.
  • Filing and basic computer skills.
  • A strong focus on delivering exceptional customer experiences.

Benefits:
We offer a competitive salary, opportunities for career growth and development, and a positive work environment that values teamwork and collaboration. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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