Customer Service Representative
1 week ago
Bally's Corporation is a leading entertainment company with a strong presence in digital gaming and traditional casino venues. We're known for our innovative approach, energetic team, and commitment to delivering exceptional gaming experiences.
A career with Bally's means being part of a dynamic team that's passionate about creating thrilling experiences for our guests. We're seeking service-minded individuals who are eager to build and grow with our company.
Job Summary:
This role involves working closely with guests, checking them in and out, and resolving any disputes that may arise. You'll also work closely with housekeeping and night cleaning teams to ensure a seamless experience for our guests. This position requires significant customer interaction and will work a combination of 11:00pm - 7:00am and 3:00pm - 11:00pm shifts. The starting wage is $15.
Key Responsibilities:
- Develop and maintain a service culture that ensures exceptional internal and external guest service.
- Maintain and operate property management systems, in-room movies, wake-up calls, mini-bars, and call account systems.
- Work closely with hotel guests, checking them in and out, answering phones, making reservations, and resolving customer complaints.
- Makes change and performs all line positions during breaks and at peak times.
- Will be able to work varied shifts, including days, nights, weekends, and holidays.
- Knowledge of all promotions and events.
Requirements:
- Excellent customer service skills.
- High School graduate or equivalent.
- Excellent written and verbal communication skills.
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
Physical Requirements:
Physically mobile with reasonable accommodations. Respond to visual and aural cues. Read, write, speak, and understand English. Able to work flexible shifts. Operate in mentally and physically stressful situations. Able to be confined to a small area for a long period of time.
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
What's in it for you:
Competitive wages with annual performance reviews. Comprehensive health coverage plan that includes medical, dental, and vision. 401(K)/ Company Match. Access Perks and Childcare discounts.
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Pass a company background investigation
Must be 21 years of age
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