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Insurance Services Coordinator

4 weeks ago

Rock Island, Illinois, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly motivated and customer-focused individual to join our team as an Office Representative. In this role, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service delivery
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, driving revenue growth and customer satisfaction
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
  • Stay updated on insurance industry trends and regulations, applying knowledge to enhance customer service and support

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.