IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Support Analyst I to join our team at O'Reilly Auto Parts. As a key member of our IT department, you will provide technical assistance and support to our store personnel, field management, and corporate users.
Key Responsibilities- Provide first-level technical support for computer systems, software, hardware, and store operations over the phone.
- Prevent business interruptions by ensuring store POS software, store and distribution center servers, and network devices are operational at all times.
- Direct communication with store personnel, field management, and corporate users.
- Identify and analyze computer problems, develop and implement logical and effective solutions, and escalate advanced issues.
- Support the installation, modification, and repair of computer hardware over the phone.
- Provide excellent customer service and support to our customers.
- Excellent interpersonal and communication skills.
- Critical thinking and troubleshooting skills.
- Excellent customer service skills.
- Ability to think outside-the-box, perform research, and operate independently or in a group setting.
- Basic technical/computer knowledge.
- Bilingual written and verbal skills.
- CompTIA Linux + Certification or equivalent.
- Cisco CCENT Certification or higher.
- Associate degree or higher preferred or 2 years of help desk experience.
O'Reilly Auto Parts is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We believe in promoting from within and offer opportunities for career growth and development.
Benefits- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health/wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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