IT Support Specialist

2 weeks ago


Springfield, Illinois, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled IT Support Analyst I to join our team at O'Reilly Auto Parts. As a key member of our IT department, you will provide technical assistance and support to our store personnel, field management, and corporate users.

Key Responsibilities
  • Provide first-level technical support for computer systems, software, hardware, and store operations over the phone.
  • Prevent business interruptions by ensuring store POS software, store and distribution center servers, and network devices are operational at all times.
  • Direct communication with store personnel, field management, and corporate users.
  • Identify and analyze computer problems, develop and implement logical and effective solutions, and escalate advanced issues.
  • Support the installation, modification, and repair of computer hardware over the phone.
  • Provide excellent customer service and support to our customers.
Requirements
  • Excellent interpersonal and communication skills.
  • Critical thinking and troubleshooting skills.
  • Excellent customer service skills.
  • Ability to think outside-the-box, perform research, and operate independently or in a group setting.
  • Basic technical/computer knowledge.
Preferred Qualifications
  • Bilingual written and verbal skills.
  • CompTIA Linux + Certification or equivalent.
  • Cisco CCENT Certification or higher.
  • Associate degree or higher preferred or 2 years of help desk experience.
About O'Reilly Auto Parts

O'Reilly Auto Parts is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We believe in promoting from within and offer opportunities for career growth and development.

Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health/wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

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