Delivery Associate

6 days ago


Ann Arbor, Michigan, United States American Freight Furniture Full time

Job Summary

The Delivery Associate is a key member of our team at American Freight Furniture, responsible for delivering merchandise to customer homes in a timely and safe manner. This role requires attention to detail, strong communication skills, and the ability to work independently.

Key Responsibilities

  • Deliver merchandise to customer homes, including home appliances, mattresses, furniture, lawn and garden equipment, and fitness equipment.
  • Load and protect merchandise for delivery, ensuring it arrives in good condition.
  • Follow prescribed safety procedures at all times to protect associates, customers, merchandise, and property.
  • Use and maintain material handling equipment per process.
  • Handle paperwork accurately and acquire all signatures per process.
  • Ensure customer satisfaction by maintaining delivery schedules and a professional attitude.
  • Call customers prior to delivery and maintain customer service standards during interaction at delivery.
  • Address and relay any customer concerns to store management immediately.
  • Interact with sales teams for special instructions for each delivery.
  • Perform basic hookup for qualified home appliances.
  • Deliver and install furniture, fitness equipment, and lawn and garden equipment during delivery.
  • Assist with store tasks, including unloading trucks, loading customer vehicles, and moving product on the sales floor.
  • Assist with cleaning and other housekeeping duties at the store.

Requirements

  • Candidate must have a valid State Issued Driver's License.
  • Candidate must be at least 18 years of age.

Working Conditions

This role requires working in a fast-paced environment, lifting and carrying merchandise, and driving a delivery truck. The ability to work independently and as part of a team is essential.


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