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Solar Software Solutions Consultant

2 months ago

Texas, United States Virto Solar Full time

Virto Solar is at the forefront of the renewable energy sector, dedicated to transforming solar energy solutions through innovative software applications in photovoltaic design. Our commitment to sustainability and advanced technology has established us as leaders in the industry, driving global initiatives towards a more sustainable future.

We are looking for an enthusiastic and customer-oriented Solar Software Solutions Consultant to become a vital part of our US team. In this position, you will act as a crucial link between our clients and our product development team, ensuring that our software offerings align with the requirements of solar industry professionals. Your role will be essential in delivering outstanding customer service, collecting user insights, and facilitating product enhancements.

Key Responsibilities:

Client Support:

  • Deliver exceptional support to clients through various channels, promptly addressing their concerns and inquiries.
  • Guide clients through onboarding, training, and product utilization to maximize their experience with our software.
  • Diagnose technical issues and collaborate with the development team to rectify software bugs and challenges.

Product Knowledge:

  • Acquire an in-depth understanding of Virto Solar's software products and their relevance in the solar sector.
  • Keep abreast of the latest industry developments, competitor offerings, and market trends.

User Advocacy & Feedback:

  • Collect and analyze user feedback to pinpoint recurring issues, feature requests, and improvement opportunities.
  • Represent the customer perspective in product development conversations, advocating for enhancements that improve user satisfaction.

Documentation & Training:

  • Develop and update user guides, FAQs, and other support materials to assist clients in effectively using our products.
  • Facilitate webinars, workshops, and training sessions for both new and existing clients.

Collaborative Efforts:

  • Work alongside the sales team to provide pre-sales assistance and product demonstrations.
  • Engage closely with the product development team to relay customer feedback and help prioritize new features and bug fixes.
  • Collaborate with the marketing team to create educational content and resources that showcase product advantages and features.

Qualifications:

  • Bachelor's degree in a relevant discipline such as Renewable Energy, Engineering, Business, or Information Technology.
  • Demonstrated experience in a customer support or product specialist role, ideally within the software or renewable energy sectors.
  • Experience (2 years) with CAD software (AutoCAD, Revit, SolidWorks, Inventor, SketchUp, etc.) or graphic design tools (Adobe products).
  • Strong technical skills and the ability to quickly grasp complex software products.
  • Excellent communication and interpersonal abilities, capable of conveying technical concepts to non-technical audiences.
  • Strong analytical skills and a customer-focused approach.
  • Familiarity with CRM systems, customer support platforms, and project management tools.
  • Fluency in English (Spanish proficiency is a plus).
  • A genuine passion for renewable energy and sustainability.

What We Offer:

  • Join a specialized company within the realm of software applications for the renewable energy sector.
  • Experience a dynamic environment with career growth opportunities that extend beyond traditional corporate structures.
  • Enjoy a positive workplace culture, a supportive team, and a healthy work/life balance.
  • Remote work flexibility.
  • A competitive compensation package on a freelance basis.

Virto Solar is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.