Service Advisor

1 week ago


Chicago, Illinois, United States Gateway Industrial Power Full time
Service Advisor Job Description

This role is responsible for providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Process adjustments and handle credit balances in a timely and accurate manner.
  • Communicate with customers and employees via phone, email, or in person to provide updates on repair status and estimated costs.
  • Receive authorization from customers before performing any repair work.
  • Identify repair orders that require special attention and notify the service team accordingly.
  • Maintain a good working relationship with the shop foreman and service team to ensure efficient scheduling and repair status.
  • Keep the service manager informed of any issues or concerns in the work environment.

Requirements:

  • High school diploma or equivalent.
  • Computer literacy, including Microsoft Office and Windows-based programs.
  • Excellent customer service skills and strong written and oral communication skills.
  • Ability to work in a team environment and handle multiple projects simultaneously.
  • Ability to work under pressure and maintain a high level of organization and attention to detail.

Benefits:

  • Competitive pay and benefits package.
  • On-the-job training and opportunities for professional growth.
  • Paid vacation and holiday time.
  • Medical, dental, and vision insurance.
  • Disability and life insurance.
  • 401(k) with employer match.

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