Service Support Field Advisor
2 weeks ago
Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles. Our mission is to empower adventurous spirits to explore the world without compromising the planet.
Job SummaryWe are seeking a highly motivated and customer-focused Service Support Field Advisor to join our team at Rivian. As a key liaison between our Centralized Service Support Operations Center and on-site Service Center Operations, you will be the primary point of contact for Rivian owners and fleet companies requiring assistance with vehicle education, charging, and connectivity questions, as well as roadside or servicing/repair of their Rivian vehicle.
Responsibilities- Act as the on-site liaison between the centralized Service Support Operations Center and Service Center Front of House operations.
- Provide exceptional customer service, utilizing strong listening and comprehension skills to triage situations, document vehicle concerns, and determine the best servicing solution.
- Collaborate with the Remote Diagnostic Team to diagnose and resolve complex issues, ensuring timely and effective resolution for customers.
- Document customer interactions, service tickets, and repair plans, maintaining accurate records and communicating with customers throughout the process.
- Travel to Rivian's factory for periodic support and training, staying up-to-date on the latest technologies and best practices.
- Required levels of experience will vary based on business need.
- Enthusiasm and passion for Rivian and electric vehicles.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Ability to maintain composure under pressure and adapt to changing situations.
- Willingness to learn new technologies and processes, with a customer-first focus.
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to creating an inclusive and diverse work environment, where all employees feel valued and empowered to succeed.
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Service Support Field Advisor
2 weeks ago
Chicago, Illinois, United States Rivian Full timeAbout RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles. Our mission is to empower adventurous spirits to explore the world without compromising the planet.Job SummaryWe are seeking a highly motivated and customer-focused Service Support Field Advisor to join our team at Rivian. As a key...
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Service Support Field Advisor
2 weeks ago
Chicago, Illinois, United States Rivian Full timeAbout RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles. Our mission is to empower adventurous spirits to explore the world without compromising the planet.Job SummaryWe are seeking a highly motivated and customer-focused Service Support Field Advisor to join our team at Rivian. As a key...
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Service Support Field Advisor
2 weeks ago
Chicago, Illinois, United States Rivian Full timeAbout RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to empower adventurous spirits by providing innovative, emissions-free vehicles that inspire exploration and protection of the environment.Job SummaryThe Service Support Field Advisor is a critical role that bridges the gap between our...
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Service Support Field Advisor
2 weeks ago
Chicago, Illinois, United States Rivian Full timeAbout RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to empower adventurous spirits by providing innovative, emissions-free vehicles that inspire exploration and protection of the environment.Role SummaryThe Service Support Field Advisors at Rivian serve as the primary point of contact...
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