Assistant Manager

4 weeks ago


Lynn, Massachusetts, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for supporting the management of gym operations to ensure an exceptional member experience and a financially successful club.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff.
  • Maintain a welcoming atmosphere for members, prospective members, and guests.
  • Provide backup support to the Club Manager as needed.
  • Assist with staff management, including scheduling and supervision.
  • Ensure superior customer service at all times.
  • Resolve or escalate employee issues or concerns.
  • Assist with front desk activities, including answering phones and checking members into the system.
  • Facilitate member requests, issues, and questions.
  • Assist with overseeing cleanliness and maintenance of the facility.
  • Track statistics and reports.
Qualifications and Requirements
  • Superior customer service skills.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification.
  • High school diploma/GED equivalent.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.



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