Service Desk Professional

5 days ago


Waukegan, Illinois, United States Peer Chain Company Full time
About the Role

We are looking for a skilled Service Desk Professional to join our team at the Peer Chain Company. This role will involve providing top-notch customer service and technical support to our customers, ensuring their satisfaction with our products and services.

The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a proactive and positive mindset. They will also be familiar with tools such as NetSuite and Microsoft Office.

This is a full-time position working 40 hours per week, with a salary range of $22.00-$23.50 per hour. Benefits include 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, and vision insurance.

Responsibilities:
  • Handle customer inquiries and issues via phone, email, or chat
  • Process orders and quotes using assigned cases
  • Analyze stock situations for customers and update special instructions as needed
  • Maintain accurate records of customer interactions and resolutions
  • Work collaboratively with internal teams to provide seamless customer support
Preferred Qualifications:
  • 2+ years of prior customer service experience
  • Some college preferred
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment


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