Client Services Assistant

7 days ago


Waukegan, Illinois, United States Haces Full time
About the Role
This Receptionist position is an exciting opportunity to join our team at HACES. As the first point of contact, you will play a vital role in providing exceptional customer service and administrative support to our clients, visitors, and staff. You will be responsible for managing the front desk, handling incoming calls, scheduling appointments, and coordinating with case managers. In addition, you will provide client requirements and information via text, email, or in-person, reference clients to community resources as needed, and perform other duties as necessary to achieve the goals of the programs and the organization.

Key Responsibilities:
- Manage the front desk and handle incoming calls, emails, and walk-ins.
- Schedule appointments and coordinate with case managers.
- Provide client requirements and information via text, email, or in-person.
- Reference clients to community resources as needed.

Requirements:
To be successful in this role, candidates should possess an Associate's degree or equivalent experience, with at least 5 years of experience as a receptionist. Proficiency in Microsoft Office and G-suite is essential, along with bilingual skills in Spanish and English. Strong organizational and planning skills are also required to work effectively in a fast-paced environment. Attention to detail and problem-solving skills are crucial in this position. The ideal candidate should also be adept at prioritizing, scheduling, and multitasking. Furthermore, bilingual proficiency in Spanish and English is required for effective communication with clients.

Estimated Salary: $45,000 - $55,000 per year

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